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General Information
We provide our registered customers with professional, fast and free of charge technical support. Moreover, we will be happy to assist you even if you are the registered user of a discontinued product.

Note! We provide technical support relating to the AV Bros. products, ONLY! Please, address any questions relating to other software to the technical support staff of the Developer of that software.

Our technical support hours are from 9:00 am to 7:00 pm local Israeli time (Sunday through Thursday) and are from 9:00 am to 4:00 pm (Friday). We are closed on major Israeli holidays. Note regarding the local Israel time: standard time zone: UTC/GMT +2 hours; daylight saving time-adjustment: +1 hour.


Please read the Request Support and the Registration topics below to learn all of the necessary information related to this matter.
Request Support
If you have any questions related to
  • the functionality of our products and/or
  • the downloading the FULL or the DEMO versions of our products
then, please send us an e-mail according to our requirements and using the contact data listed below:

Note! to save yourself some time, please visit our
Frequently Asked Question (FAQ)
page, because chances are high that you will find the answer to your question.

Note! for questions about your order that you have placed on-line and payment, please contact cleverbridge AG, which is our primary e-commerce provider and resells the entire line of our products using their leading-edge e-commerce platform.



Our Requirements:
  1. Please provide us with clear and detailed explanation of the subject matter of your inquiry.

  2. If your question is related to the functionality of our products, then please provide us with the description of your computer system and host (image editing application). If you think that the appropriate screen shot may help us to answer your question, then please feel free to attach it.

  3. If you inquire to download or re-download the FULL version(s) of the purchased AV Bros. software, then please provide us with the Licensing data, which includes the License key(s) and the e-mail that was used when you have ordered our product(s). If, for some reason, you have lost the Licensing data, then please provide us with the addition information (for example – the order reference number, your phone number, the postal address, our old correspondence, if you have contacted us earlier, etc.) that would help us to identify you as our registered customer. Otherwise we won't be able to assist you on this matter.


Contact data:

E-mail address: support@avbros.com
Subject line: AV Bros. support request!

Note! in most cases, when you click on the e-mail address above, the required text is already inserted into the Subject line of your letter, but if, for some reason, it is not, then you will need to do that manually.
Registration
To be eligible for our technical support you should be our Register Customer. Depending on the method of purchasing our product(s), you become our Registered Customer in the following cases:

  • If you purchase at least one of our products on-line directly through AV Bros. web-site. In this case you are registered automatically and as a result, NO additional registration is required. Your purchased software becomes registered as well.

  • If you fill in the special registration form and then, submit it to us. You should do that if you purchase AV Bros. products using any method other than the purchasing on-line directly through AV Bros. web-site.


So, if filling in the registration form is required to become our Register Customer, then please visit the Register Online page where you will find the registration form along with the helpful information related to this matter.
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